{"id":8328,"date":"2026-09-29T06:06:53","date_gmt":"2026-09-29T06:06:53","guid":{"rendered":"https:\/\/shooklin.com\/?p=8328"},"modified":"2026-09-29T06:08:39","modified_gmt":"2026-09-29T06:08:39","slug":"singapore-passes-the-scams-countermeasures-and-other-matters-bill","status":"publish","type":"post","link":"https:\/\/shooklin.com\/zh-hans\/singapore-passes-the-scams-countermeasures-and-other-matters-bill\/","title":{"rendered":"Singapore Passes the Scams (Countermeasures) and Other Matters Bill"},"content":{"rendered":"<h3><b><span lang=\"EN-GB\">Background<\/span><\/b><\/h3>\n<p><span lang=\"EN-GB\">On 9 September 2026, Parliament passed the Scams (Countermeasures) and Other Matters Bill (Bill No. 16\/2026) (the \u201c<strong>Proposed Act<\/strong>\u201d), which when enacted will amend five existing statutes: the Protection from Scams Act 2025 (\u201c<strong>PSA<\/strong>\u201d), the Miscellaneous Offences (Public Order and Nuisance) Act 1906, the Online Criminal Harms Act 2023 (\u201c<strong>OCHA<\/strong>\u201d), the Police Force Act 2004, and the Banking Act 1970 to strengthen measures to detect, disrupt, and deter scams.<\/span><\/p>\n<p><span lang=\"EN-GB\">Key measures which will be introduced by the Proposed Act include the introduction of new offences to deter misuse of online accounts, the enhancement of the OCHA, and enabling and safeguarding of scam-related information exchange between the Singapore Police Force and key service providers such as financial institutions, telcos, payment and other online platforms.<\/span><\/p>\n<p><span lang=\"EN-GB\">This update examines the specific obligations that the Proposed Act will impose on the key service providers, with a particular focus on telcos.<\/span><\/p>\n<h3><b><span lang=\"EN-GB\">New Order Under the Protection from Scams Act 2025<\/span><\/b><\/h3>\n<p>Building upon the Facility Restriction Framework launched in October 2025 which restricts scam mules\u2019 access to financial, telecommunications, and Singpass\/Corppass services , the Proposed Act will introduce new orders relating to scam-enabling services .<\/p>\n<p>\u201cScam-enabling service\u201d is defined very broadly to encompass any service through which money or property moves \u2013 including bank accounts, payment accounts, and digital payment token accounts \u2013 as well as\u00a0 communication services such as telephone line and online accounts, credit facilities, and ancillary services including web hosting and domain registration. Accordingly, telcos, banks, online platforms, web hosts, and domain registrars will be deemed relevant service providers.<\/p>\n<p>Three new types of orders will be issuable by prescribed officers (including police officers, Commercial Affairs officers, or civilian specialist officers):<\/p>\n<ul>\n<li>Service Limitation Orders to direct service providers to restrict a scam-enabling service to a named person for up to three years, where the officer suspects or has reason to believe that person will use the service to commit or facilitate a scam. The Proposed Act does not provide guidance on what would constitute \u201csuspects\u201d or \u201creason to believe\u201d. However, the Singapore courts have previously held that \u201creason to believe\u201d is more than mere suspicion and requires a \u201cchain of probable reasoning\u201d that leads to the conclusion ; while \u201csuspicion\u201d is a lower threshold, although it should be clear, grounded and targeted on specific facts . The courts\u2019 interpretations in these cases are in the context of different legislation and it remains to be seen whether the Singapore courts will apply a similar interpretation when interpreting the Proposed Act. If so, it means that orders may be issued even on the basis of preliminary indicators of scam-related activity.<\/li>\n<li>Account Disabling Orders to direct service providers to disable any bank account, payment account, digital payment token account, telephone line account or online account where the officer suspects or has reason to believe that the same has been or will be used preparatory to, or in furtherance of, the commission of a scam related offence. An account shall be disabled for an initial period of up to 30 days, and can be extended once for a further 30 days. In the context of telephone lines or online accounts, \u201cdisable\u201d refers to the preventing of the use of the account to communicate with specified persons or through designated accounts.<\/li>\n<li>Disclosure Orders to require service providers to hand over compliance-related, account-related or user-related information, if the officer is satisfied that disclosure is necessary or expedient for preventing the commission of a scam related offence and reasonably believes the service provider is capable of disclosing the information. While the Proposed Act does not define what would constitute \u201creasonable belief\u201d, the Singapore courts have held in the context of interpreting other statutes that it combines a subjective, honestly held belief, and objectively reasonable grounds supporting that belief. Assuming a similar interpretation is adopted in the context of the Proposed Act, then the threshold for the issuance of a Disclosure Order is likely higher than that required for issuing a Service Limitation Order or Account Disabling Order.<\/li>\n<\/ul>\n<p>All three types of order have extra-territorial effect, regardless where the recipient or the relevant data is located.<\/p>\n<h3><b><span lang=\"EN-GB\">Penalties for Non-Compliance<\/span><\/b><\/h3>\n<p>The Proposed Act will impose significant penalties on service providers that fail to comply with the new orders:<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"1169\" height=\"282\">\n<tbody>\n<tr>\n<td width=\"216\" valign=\"top\"><b><span lang=\"EN-GB\">\u00a0Order \/ Offence<\/span><\/b><span lang=\"EN-GB\"><\/span><\/td>\n<td width=\"228\" valign=\"top\"><b><span lang=\"EN-GB\">\u00a0Penalty (Individual)<\/span><\/b><span lang=\"EN-GB\"><\/span><\/td>\n<td width=\"205\" valign=\"top\"><b><span lang=\"EN-GB\">\u00a0Penalty (Non-Individual)<\/span><\/b><span lang=\"EN-GB\"><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"216\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Non-compliance with a Service Limitation or Account\u00a0 \u00a0Disabling Order<\/span><\/td>\n<td width=\"228\" valign=\"top\"><span lang=\"EN-GB\">\u00a0 Fine up to $20,000, imprisonment up to 12 months, or\u00a0 \u00a0 \u00a0 both; continuing fine up to $2,000\/day<\/span><\/td>\n<td width=\"205\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $1 million; continuing fine up to\u00a0 \u00a0$100,000\/day<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"216\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Non-compliance with a Disclosure Order<\/span><\/td>\n<td width=\"228\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $5,000, imprisonment up to 6 months, or\u00a0 \u00a0both<\/span><\/td>\n<td width=\"205\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $10,000<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"216\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Providing false or misleading information under a\u00a0 \u00a0Disclosure Order<\/span><\/td>\n<td width=\"228\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $20,000, imprisonment up to 2 years, or both<\/span><\/td>\n<td width=\"205\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $40,000<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"216\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Breach of confidentiality obligations with regards to\u00a0 \u00a0Orders<\/span><\/td>\n<td width=\"228\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $125,000, imprisonment up to 3 years, or\u00a0 \u00a0both<\/span><\/td>\n<td width=\"205\" valign=\"top\"><span lang=\"EN-GB\">\u00a0Fine up to $250,000<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b><span lang=\"EN-GB\">Immunity for Voluntary Disclosure and Voluntary Action<\/span><\/b><\/h3>\n<p><span lang=\"EN-GB\">The Proposed Act will incorporate a framework of statutory immunity for certain acts. A service provider that voluntarily discloses information to a specified officer or public sector agency, in good faith and with reasonable care, is protected notwithstanding any secrecy obligation under the Banking Act 1970, the Personal Data Protection Act 2012, contract, or professional conduct rules. A service provider may also voluntarily prevent use of an account for up to 30 days without first receiving an order, provided the suspicion is grounded at least partly in information from an existing Account Disabling Order or Disclosure Order and the provider acts in good faith and with reasonable care. As a service provider may be exempt from liability arising from such voluntary disclosure or voluntary action if the relevant conditions are met, service providers can take a more pro-active role in the prevention of scams. <\/span><\/p>\n<h3><b><span lang=\"EN-GB\">Enhanced OCHA Enforcement<\/span><\/b><\/h3>\n<p><span lang=\"EN-GB\">With regards to online platforms, the Proposed Act will allow directions issued under Part 2 (Directions Against Offences) of the OCHA, namely stop communication and disabling directions, to be issued if a computer program assesses that an offence has occurred or that an activity is preparatory to a scam, subject to a \u201cresponsible officer\u201d authorisation framework. Administrative penalties for non-compliance with a code of practice will be increased from S$1 million to S$10 million per instance, a new compliance order mechanism will be introduced for non-compliance with implementation directives (also capped at S$10 million), and the criminal penalty for non-compliance with a compliance order will be raised to S$10 million with a further fine of up to S$300,000 a day for a continuing offence.<\/span><\/p>\n<h3><b><span lang=\"EN-GB\">What This Means for Telecommunication Companies<\/span><\/b><\/h3>\n<p>For telcos, the following are noteworthy:<\/p>\n<ul>\n<li>As telephone line accounts can fall under \u201cscam-enabling services\u201d, telcos may therefore receive Service Limitation Orders and Account Disabling Orders directly, and will need to have a process to identify, verify and act on these within whatever timeframe the order specifies. As orders may be served by delivery, registered post, email, or electronic notice, telcos should establish appropriate protocols with personnel who are trained to receive, verify, and act on such orders. Telcos should also ensure that they are able to identify all affected accounts, apply only the restrictions stated in the order, and maintain a complete audit trail of the order (i.e. the affected services, responsible staff who were involved, and completion time with duration and expiry tracking).<\/li>\n<li>As the 30-day disabling window will be extendable only once, telcos will need internal escalation paths and processes in place to facilitate timely compliance. Accordingly, telcos should ensure clear procedures and timelines are in place for the operations team to receive and verify such orders, and to escalate the same to the appropriate management levels. Telcos may also consider implementing regular training and simulation drills (with appropriate after-action reviews).<\/li>\n<li>Non-compliance is a criminal offence. Failing to comply with a Service Limitation or Account Disabling Order, without reasonable excuse, will expose an entity to hefty fines as noted above. Additionally, the provision of false or misleading information in response to such an order also carries fines and imprisonment. The Singapore Courts have held that having \u201creasonable excuse\u201d is assessed from the perspective of a reasonable person in the accused\u2019s position, and the accused bears the burden of proving the excuse on a balance of probabilities . Accordingly, telcos should ensure that it documents its efforts to comply with such orders, such that it can better aid any efforts to demonstrate that it has complied with a Service Limitation or Account Disabling Order.<\/li>\n<li>The regime will apply regardless of where a telco is based or where its data is stored, so foreign telcos serving Singapore subscribers, and Singapore telcos storing data offshore, are not insulated from these obligations.<\/li>\n<\/ul>\n<h3>Next Steps<\/h3>\n<p>The Proposed Act will come into effect on a date to be appointed by the Minister. It is recommended that affected stakeholders, particularly telcos and online platforms, begin reviewing internal compliance frameworks, escalation processes and information-sharing protocols ahead of the commencement date.<\/p>\n<p><span lang=\"EN-GB\">This Client Update was authored by Partner <a href=\"https:\/\/shooklin.com\/zh-hans\/our_people\/ted-teo\/\">Ted Teo<\/a> and Associate Chen Jun Wei.<\/span><\/p>\n<p><span lang=\"EN-GB\">If there are any queries, please feel free to reach out to us.\u00a0<\/span><\/p>\n<p>Click here to read the article in <a href=\"https:\/\/shooklin.com\/wp-content\/uploads\/2026\/09\/20260929_Singapore-Passes-the-Scams-Countermeasures-and-Other-Matters-Bill-1.pdf\">PDF<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On 9 September 2026, Parliament passed the Scams (Countermeasures) and Other Matters Bill (Bill No. 16\/2026) (the \u201cProposed Act\u201d), which when enacted will amend five existing statutes: the Protection from Scams Act 2025 (\u201cPSA\u201d), the Miscellaneous Offences (Public Order and Nuisance) Act 1906, the Online Criminal Harms Act 2023 (\u201cOCHA\u201d), the Police Force Act 2004, and the Banking Act 1970 to strengthen measures to detect, disrupt, and deter scams.<\/p>\n","protected":false},"author":4,"featured_media":8327,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-8328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-publications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Singapore Passes the Scams (Countermeasures) and Other Matters Bill - Shook Lin &amp; Bok LLP | Leading Singapore Law Firm<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shooklin.com\/zh-hans\/singapore-passes-the-scams-countermeasures-and-other-matters-bill\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Singapore Passes the Scams (Countermeasures) and Other Matters Bill - Shook Lin &amp; Bok LLP | Leading Singapore Law Firm\" \/>\n<meta property=\"og:description\" content=\"On 9 September 2026, Parliament passed the Scams (Countermeasures) and Other Matters Bill (Bill No. 16\/2026) (the \u201cProposed Act\u201d), which when enacted will amend five existing statutes: the Protection from Scams Act 2025 (\u201cPSA\u201d), the Miscellaneous Offences (Public Order and Nuisance) Act 1906, the Online Criminal Harms Act 2023 (\u201cOCHA\u201d), the Police Force Act 2004, and the Banking Act 1970 to strengthen measures to detect, disrupt, and deter scams.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shooklin.com\/zh-hans\/singapore-passes-the-scams-countermeasures-and-other-matters-bill\/\" \/>\n<meta property=\"og:site_name\" content=\"Shook Lin &amp; 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